Reliable osTicket Hosting: Streamline Your Customer Support
You've chosen osTicket because you need a powerful, organized, and efficient way to handle customer support. It's a leading open-source platform that transforms chaotic email inboxes into a streamlined ticketing system. The responsiveness and reliability of this system, however, depend entirely on its hosting foundation. At tweb.host, we provide a high-performance hosting platform designed to ensure your support desk is always fast, secure, and available for your customers. 🎧
When a customer needs help, every second matters. A slow, glitchy, or offline support portal creates frustration and damages your brand's reputation. Our infrastructure is built to deliver the seamless and dependable experience that turns a support interaction into a positive, loyalty-building moment.
A Faster Helpdesk Means Happier Customers
Our platform is engineered to directly improve the productivity of your support team and the satisfaction of your customers.
Boost Agent Productivity with NVMe Speed
The efficiency of your support team is measured in tickets resolved. A slow interface that lags when opening tickets, searching for information, or posting replies is a major drag on productivity. Our platform runs entirely on Unlimited NVMe Storage, which makes your osTicket installation incredibly responsive. Agents can move between tickets, access the knowledge base, and communicate with customers instantly, allowing them to handle more requests and provide better service.
Secure and Private Customer Conversations
Your customers share sensitive information with you through support tickets. Protecting this data is fundamental to earning their trust. We provide a Free SSL Certificate with every plan to encrypt all communication. Combined with our robust firewalls and automatic backups of your ticket database, you can assure your customers that their information is safe and their conversations are private. 🔒
Your Support Desk, Always Open for Business
Customer issues don't stick to a 9-to-5 schedule. Your support portal needs to be available 24/7. We guarantee 99.9% uptime, so your customers can submit tickets and check on their status whenever they need to. With unlimited storage and traffic, your ticket archive can grow infinitely without performance degradation or surprise fees.
Effortless Management for Support Managers
We provide the tools to make managing your support infrastructure simple, so you can focus on your team and your processes.
- Instant Helpdesk Setup: Deploy a new osTicket installation in minutes with our 1-click installer via the Hepsia Control Panel.
- Support a Global User Base: If you have customers or agents around the world, choose from our five data centers (USA, UK, Australia, Bulgaria, Finland) to provide a fast experience for everyone.
- A Database That Keeps Up: Our powerful servers ensure your MySQL database runs efficiently, even with thousands of tickets, users, and custom fields.
Which Plan for Your Support Team's Size?
Choose a plan based on the volume of tickets and the number of active support agents.
Standard & Enhanced Plans
Ideal for: Small businesses, startups, or internal IT helpdesks with a manageable number of daily tickets. The Enhanced plan (512 MB RAM) is a solid choice for most small teams.
Advanced Plan (1024 MB RAM)
Ideal for: Established companies with multiple support agents working simultaneously and a higher volume of daily tickets. This plan ensures a smooth experience for the entire team.
Premium Plan (1536 MB RAM)
Ideal for: Large support departments, high-traffic B2C companies, and situations where every second of performance directly impacts customer satisfaction and team efficiency. 🚀
We Support You, So You Can Support Them
Migrating a live helpdesk is a critical task. Let our experts do it for you with our free, seamless migration service. Our 24/7/365 technical support team is always here to ensure your osTicket platform runs flawlessly, so you can provide the uninterrupted service your customers expect.
Build a Better Customer Experience on a More Reliable Platform.
Give your support team the tools they need to succeed and your customers the service they deserve. Choose your tweb.host plan today.
