This Privacy Commitment outlines the principles and practices of Hosting tweb.host, in conjunction with LiquidNet US LLC, a United States entity based in Fort Lauderdale, Florida, and LiquidNet Ltd., a United Kingdom entity based in London, UK, concerning the gathering, utilization, and sharing of your information. Legal specifics regarding these two entities are available in the 'How to Reach Us' section of this document.

For ease of reading, Hosting tweb.host, LiquidNet US LLC, and LiquidNet Ltd. will be referred to as 'We,' 'Us,' 'Our,' and 'Service Provider' in this document.

This Privacy Commitment does not extend to information our clients may handle while using our services.

Privacy and security are paramount to the Service Provider, and we endeavor to ensure our existing technical and organizational safeguards respect your data protection rights.

GATHERING OF PERSONAL INFORMATION
"Personal information" signifies any data related to an identifiable individual or their personal identity.

Personal information is gathered on our website by LiquidNet US LLC, a US company with its main office in Fort Lauderdale, Florida.

The personally identifiable information that LiquidNet US LLC may collect from you when you register for an account includes: your first and last name, postal address, phone number, email address, and IP address.

If you opt to use your Social Media account to log in to your hosting account, you will also need to provide your Social Media ID.

Your information will be utilized for the following purposes:

• Delivering our services to you;

• Preventing fraudulent transactions;

• Billing and invoicing operations;

• Providing sales or technical support services;

• Maintaining your account with us;

• Resolving disputes;

• Enforcing our Terms of Service or other legal rights, or as may be mandated by applicable laws and regulations or requested by any judicial process or governmental body;

• Compiling aggregate statistics about the use of our services.

Much of the data collected is aggregated or statistical information about how individuals utilize our Services and is not linked to any personal information. However, to the extent it is itself personal information, or is linked or linkable to personal information, we treat it accordingly.

The Service Provider will NOT send you any unsolicited information, including emails, except as stated herein.

New clients will receive a welcome email containing details about the features provided by the Service, as well as Web Hosting Control Panel (WHCP) and FTP login credentials.

The Service Provider may also send system notifications as needed, related to any upgrades, maintenance, or other service issues concerning your hosting account.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the content of the message and/or attachments you send us, and any other information you choose to provide. We may also receive a confirmation when you open an email from us.

The Service Provider will keep your personally identifiable information private and will NOT share it with any unauthorized third parties.

When you use our services, we may collect information about your interaction with and use of our services, such as processor and memory usage, storage capacity, navigation of our services, and system-level metrics. We use this data to operate the services, maintain and improve their performance and utilization, develop new features, protect the security and safety of our services and our clients, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on our business performance.

LEGAL GROUNDS FOR PROCESSING PERSONAL INFORMATION
We collect personal information from you only when:

• You give your consent for us to do so;

• We need your personal information to fulfill a contract with you (e.g., to deliver the services you have requested); or

• The processing is in our legitimate interests and not overridden by your rights.

We have a legitimate interest in operating our services and communicating with you as necessary to provide these services, for example, when responding to your inquiries, improving our platform, undertaking marketing, or for detecting or preventing illegal activities.

Please note that in most cases, if you do not submit the requested information, the Service Provider will be unable to provide the requested service to you.

In some instances, we may also have a legal obligation to collect personal information from you, or may otherwise need that information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether providing your personal information is mandatory (as well as the possible consequences if you do not provide it).

ACCESSING YOUR PERSONAL INFORMATION
You may access and update your personal information at any time from your Web Hosting Control Panel, within the 'My Account' -> 'Change Contact Details' section.

SECURITY OF YOUR PERSONAL INFORMATION
The Service Provider is committed to safeguarding the security of client-collected personal information. To achieve this, we employ technical security measures to prevent the loss, misuse, alteration, or unauthorized disclosure of information under our control. We use security measures including, but not limited to, physical, electronic, and managerial procedures to protect and secure the information we collect online. However, please remember that the Internet cannot be guaranteed to be 100% secure.

If the Service Provider becomes aware of a security system breach, we may attempt to notify you and provide any available protective information to the email address you have supplied to us or by posting a notice in your WHCP.

SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES
We may share the information we collect in various ways, including the following:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as assisting in providing our services and furnishing you with relevant information like product announcements, service upgrades, special offers, or other communications.

• As Required By Law and Similar Disclosures: We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Commitment and our Terms of Service, including investigating potential violations; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property, or safety, as well as that of our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

THIRD-PARTY SERVICES
You may access other third-party services through our offerings, for instance, by clicking on links to those third-party services from within our services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.

PRIVACY OF YOUR PAYMENT DETAILS
We use third-party payment processing companies that collect and store financial information, such as your payment method (valid credit card number, type, expiration date, or other financial details). Their use and storage of that information are governed by the payment processors' applicable terms of service and privacy policy. Collected billing information is used for processing payments and fraud detection.

We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

All PayPal transactions are subject to the PayPal Privacy Policy.

PRIVACY OF YOUR ACCOUNT
We consider your registration data and the content of all your messages private and confidential. The header of messages you send will contain your name (email address) and Internet Protocol (IP) address. We will not intentionally monitor or disclose any of your email content or registration data unless we are required to do so:

• To enforce these Terms and Conditions;

• By law;

• To defend ourselves in any legal action;

• To protect our property.

Since your password is essential for protecting your privacy, we encourage you NOT to share it with anyone and to change it frequently. Additionally, you agree to respect the privacy and confidentiality of others.

AGE RESTRICTIONS
We offer services only to individuals who are 18 years of age or older. Our services are not targeted at, intended for consumption by, or designed to attract individuals under the age of 18. If we learn that we have collected the personal information of a child under 18, we will take steps to delete that information as soon as possible.

If you know of or have reason to believe that anyone under 18 has provided us with any personal data, please contact us.

LOG FILES
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a client may be included in log files due to the normal functions of IP addresses and web browsing.

COOKIES
We use various cookies on our website to make it as useful to you as possible. Cookies are small text files placed on your computer or mobile device to inform us about your preferences on our site, but they do not identify you personally.

You can find more information about cookies and how to control or delete them through general online resources.

Here are the types of cookies we use on our site:

• Essential Cookies: We use a cookie to remember your login and what you’ve added to the shopping cart. We also set a cookie to help you choose a preferred font size for using the site. We consider these cookies essential for our website's operation.

• External Web Services: We use an external live chat service (which uses cookies to remember your session name) to deliver real-time support if you require it.

• Analytics: We use Google Analytics and Facebook cookies to monitor visitor activity on our website. No personally identifying data is included in this type of reporting. We do not share information from this analysis with any third parties.

  • Visitors can generally opt out of Google's advertising tracking cookie or install a browser plugin to opt out of all Google Analytics tracking software. Information about Facebook's analytics cookie is typically available from Facebook.

We assume you are content with this usage of cookies on this website. If you are not, then you should either not use this site, delete the cookies (you can find out how to do this according to your browser through online guides), or browse the site using your browser’s anonymous usage setting (such as “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari, etc.).

We currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser.

Please remember that if you choose to delete cookies or use anonymous browsing, you may find that certain sections of this website do not work correctly.

YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you possess the following data protection rights:

• Managing Your Information: You may access and update some of your information through the "Change Contact Details" section in the WHCP. If you have connected your account to a third-party application like Facebook, Google, or Twitter, you can change your settings and remove permission for the app from the "Linked Social Accounts" section in the WHCP. You are responsible for keeping your personal information current.

• Rectification of Inaccurate or Incomplete Information: You have the right to ask us to correct any inaccurate or incomplete personal information concerning you if you cannot update it yourself from within your account.

• Data Access and Portability: In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

• Opt-out of Marketing Communications: You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send.

• Data Retention and Erasure: We generally retain your personal information for as long as necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the contracted services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information to detect and prevent fraud and enhance safety. For example, if we suspend an account for security reasons, we may retain certain information from that account to prevent that client from opening a new account in the future.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations (e.g., for tax, legal reporting, and auditing purposes).

  • Because we maintain our platform to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period.

  • In cases where fraudulent or otherwise illegal activity has been deemed to have occurred, as determined by law enforcement or management, the information may remain in our database indefinitely to help prevent repeated abuse by the offending party.

• Withdrawing Consent and Restriction of Processing: If you have provided your consent for the processing of your personal information, you may withdraw it at any time by sending us a communication specifying which consent you are withdrawing. Note that withdrawing consent does not affect the lawfulness of processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit how we use your personal information, particularly where (i) you contest its accuracy; (ii) the processing is unlawful, and you oppose erasure; (iii) we no longer need it for processing, but you require it for legal claims; or (iv) you have objected to processing, pending verification of whether our legitimate grounds override yours.

• Objection to Processing: In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds or such processing is required for legal claims.

  • By default, clients receive system updates like newsletters, invoices, and service email notifications. Clients cannot opt out of receiving important system notifications, as these are necessary for fulfilling our contractual obligations to you.

• Lodging Complaints: If you wish to complain about how we process your data, you can contact us using the details below. You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

INTERNATIONAL TRANSFERS OF INFORMATION WE COLLECT
We collect information globally and primarily store that information in the United States. We transfer, process, and store your information outside your country of residence. Whenever we transfer your information, we take steps to protect it.

To facilitate our global operations, we transfer information to the United States and allow access to that information from countries where we and associated companies have operations for the purposes described in this policy. These countries may not have privacy and data protection laws equivalent to those in many of the countries where our clients and users are based. When we share information about you, we utilize Standard Contractual Clauses (SCCs) for data transfers between EU and non-EU countries, which have been approved by the European Commission.

A copy of your personal data will also be stored in the data center you selected when signing up for our services. This is done so the Service Provider can deliver the contracted service in the location specified by the client.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
The Service Provider cooperates with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, without limitation, subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity we consider illegal or unethical.

CHANGES TO PRIVACY COMMITMENT
Any changes to our Privacy Commitment will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our Commitment. However, to be on the safe side, we suggest you read this document each time you use the website to ensure it still meets with your approval.

HOW TO REACH US
If you have any questions about our Privacy Commitment, or if you want to know what information we have collected about you, please use our "Contact Us" form available on our website.

Postal Address:

LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America

LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom